Official Arq Paleis Hotel FAQ

Question 1

What is the fastest way to get in touch?

Accepted Answer

For urgent questions (upon arrival), calling is the fastest. For requests, invoices, or planning, email is convenient.

Question 2

I need help with online check-in. What should I do?

Accepted Answer

Open your arrival message and follow the steps. Can't figure it out? Call us immediately, and we'll help you right away so you can proceed.

Question 3

How do I communicate special requests (quiet room, late arrival, diet)?

Accepted Answer

Send your wish by email with your reservation number. We will then confirm what is possible and record it.

Question 4

How do I request a business invoice?

Accepted Answer

Email your invoice details (company name, address, VAT number) and your reservation number. Then we will arrange it correctly.

Question 5

Can I rent the hotel exclusively for a group or occasion?

Accepted Answer

Yes. Send date, number of people/rooms, type of event (festive/business), and general planning. Then you will receive a proposal with options and arrangements.

Question 6

How quickly do you respond?

Accepted Answer

We respond personally and as quickly as possible. Is it time-critical (e.g., arrival today)? Then please call.

Question 7

Can I ask questions about parking or arrival before booking?

Accepted Answer

Yes. Send your question, and we will provide you with the most practical route and parking option for your situation.

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